FAQ

In the event you wish to cancel or change your order, please contact us within 24 hours of your order at contact@maysno.com. As all of our products are custom made, changes after 24 hours will not be allowed.

*Please note that any orders that have already been packed or shipped cannot be canceled.

We accept all major credit cards (VISA, Mastercard,) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

If you need to change your shipping address, please contact us at contact@maysno.com within 24 hours after placing your order with an e-mail titled “Shipping Address Change” to route to the appropriate department. Please be advised that your shipping address cannot be revised after the order has shipped.

Once the order has been processed by our fulfillment team (5-7 days, on average), a tracking number usually takes 1-3 business days to be generated. Please take note to allow 1-3 business days for your tracking information to be updated. If you have not received your tracking number within three business days or if the tracking status is “not available” within 1-2 business days from the time you have received your tracking number, please send us an email at contact@maysno.com.

You can track your order here: http://track.maysno.com/

Our average delivery times are currently 10-14 days from the order date. This includes about 7-9 days to create your order, and 3-5 business days to deliver via UPS, USPS, or Fedex. During busy times like around Valentine’s Day, Mother’s Day, Father’s Day, or Christmas, average delivery times can increase.
Please note that there can be unforeseen circumstances that are beyond our control, such as UPS or USPS temporarily misplacing your order, that may delay your order. We will do our best to help resolve these issues.

Also, we currently do not deliver to PO Box addresses, so please provide a different address for delivery if you currently use a PO Box.

Chez maysno. votre satisfaction en tant que client est importante pour nous. Par conséquent, tous les produits sont livrés avec notre garantie de bonheur à 100% de 90 jours. Si vous n’êtes pas satisfait de votre achat dans les 90 jours suivant sa réception, nous ferons de notre mieux pour vous assurer que vous êtes satisfait de notre résolution. Naturellement, étant donné que tous nos produits sont personnalisés et ne peuvent pas être réutilisés, nous n’acceptons pas les retours. Ce que nous pouvons faire, c’est vous envoyer un nouveau produit personnalisé ou vous offrir un remboursement une fois la commande d’origine livrée. Contactez-nous à contact@maysno.com, et nous répondrons rapidement à vos demandes.

Unfortunately at this time, we do not offer expedited shipping. We have looked into it, but it is usually extremely expensive and may be more than half the purchase price of the product.

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 5-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do: Contact the bank/credit card company. It may take some time before the refund to you.

Tracking information may not update immediately in some cases, however, please rest assured your item is on its way. Here are some reasons why tracking information may not be available: – There may be delays between the scanning events and the website’s updates. Once we have shipped the item, the tracking status will take a few days to be updated by the shipping carrier. Therefore, please hold on for a few more days and try again later. – The package may not be scanned until it reaches the regional hub near the destination. – There may not be any updates available when the package is in transit. The tracking information should pick up again once your packages reaches your local area. The delivery time frame is valid regardless of the tracking information’s availability online. If your tracking status has not been updated for over 10 days, please contact us through our Customer Service email: contact@maysno.com immediately and we will offer you further assistance.